TERMS OF SERVICE

Under Information Technology laws, this document constitutes an electronic record. Generated by a computer system, it does not require any physical or digital signatures.

This document is published in accordance with Information Technology regulations that require the disclosure of rules, regulations, privacy policy, and Terms of Service governing access to and use of:

The website www.volna.tours (hereinafter referred to as the ‘Website’), operated by VOLNA JET SKI RENTAL L.L.C, a Limited Liability Company – Single Owner (LLC – SO) registered under License No. 1580022, Commercial Register No. 2764869, DCCI Membership No. 658674, in compliance with UAE company law. Its registered office is at Office No. 37-A, GMG Real Estate LLC, Al Muhaisnah 1, Dubai Emirate, UAE, represented by its owner/manager Renas Murad. This expression includes, where context permits, respective legal heirs, representatives, administrators, permitted successors, and assigns.

For the purpose of these Terms of Service, including any amendments, and where context requires:

• “You,” “Customer,” “User” means any natural or legal person using the Website by logging in or accessing its services, even without registration, which does not exempt You from this contractual relationship.
• “We,” “Us,” “Our” refers to VOLNA JET SKI RENTAL L.L.C.
• “Agreement” refers to these Terms of Service and any incorporated amendments.
• “Agreement Period” means the duration during which the User engages the Website’s services.
• “Services” refers to services provided by the Company via the Website.
• “Third Party” means any individual, company, or entity other than the User and the Company.
• “UAE” means the United Arab Emirates.

Section headings are for organizational purposes only and do not interpret provisions or carry legal or contractual weight.

By using the Website, You agree to be bound by this Agreement, the Privacy Policy, and all applicable rules, policies, and terms related to the Website’s services, which are incorporated herein.

Your use of the Website confirms that You have read and agreed to this Agreement and Our Privacy Policy. If You disagree with any terms, discontinue use of the Website.

We reserve the right to modify this Agreement without prior notice or permission. You are responsible for reviewing the Agreement periodically. Continued use of the Website after changes constitutes acceptance of amended terms.

1. SCOPE OF SERVICES AND WEBSITE OPERATION

We operate a Website for the water sports industry, listing services from various providers (“Entities”). Our licensed services include:

• Jet Ski Rental
• Watersports Equipment Rental
• Leisure Boats & Yachts Rental

The Website enables Users to easily book water sports activities, view activity details, request information, and receive promotional offers from Entities.

Website services include:

• Listing water sports/activity experiences.
• Online booking.
• Payment processing for confirmed activities.
• Collecting and consolidating post-experience ratings and reviews.

2. COMMUNICATIONS

By using the Website, You consent to receive calls, SMS, WhatsApp messages, and/or emails from Us, subject to Our Privacy Policy. Communications may include clarifications, marketing, and promotions. To opt out of promotional communications, email [email protected] or call +971-55-1668500.

3. CHARGES

Service prices are displayed beside each listing. Prices may rarely change after booking due to simultaneous updates. We reserve the right to amend service charges, with changes effective upon posting on the Website. Users will be notified and may choose to continue or discontinue services.

We may also revise fees for Website use, application downloads, or any services. Users will be notified upon access and may decline to proceed.

4. MODE OF PAYMENT

Accepted payment methods on the Website include:

• Domestic and international Visa and MasterCard credit/debit cards.
• Cash payments on-site.

Users must provide card details (16-digit number, expiry date, CVV) and ensure cards are enrolled with VBV, MSC, or similar security programs. Transactions will appear on statements in favor of the Company. Merchant names may appear abbreviated in third-party statements.

5. TAXES

You are solely responsible for all taxes and fees arising from Website use, including downloading content or using partner services.

6. SECURITY

Website transactions are secure and encrypted. We do not store or retain User credit/debit card information.

7. TERM / TERMINATION

These Terms remain in effect while You use the Website. You may terminate use by ceasing to access the Website. We may suspend or terminate Your access at any time without notice, without limiting other actions We may take.

8. USER OBLIGATIONS

You agree to:

• Be at least 18 years old.
• Maintain accurate and up-to-date contact information.
• Comply with all applicable laws and Website usage rules.

You must not:

• Copy, modify, or redistribute Website content without prior permission.
• Use automated means to access or monitor the Website.
• Use the Website for unlawful activities, harassment, fraud, or to violate others’ rights.
• Upload malicious files or disrupt Website security.
• Post harmful, defamatory, or illegal content.
• Engage in activities threatening national security or public order.
• Provide false or misleading information.

9. COPYRIGHT

All content on the Website (text, images, audio, video, logos, etc.) is Our property. You may use content only for personal, non-commercial purposes via the Website. Reproduction, distribution, or modification without permission is prohibited.

10. COPYRIGHT COMPLAINTS

To report copyright infringement, contact [email protected]. By providing content, You warrant ownership, accuracy, and that it causes no harm. You grant Us the right to use such content for any purpose without compensation.

11. AMENDMENT

We may modify, suspend, or discontinue Services or change prices at any time. Changes become effective upon email or Website notice. We may remove content violating this Agreement without notice.

We may also amend this Agreement, with notice provided via email or Website posting. Your continued use after changes constitutes acceptance.

12. INDEMNIFICATION

You agree to indemnify Us against liabilities arising from:

• Your or any Third Party’s use of the Website via Your account.
• Your disclosure of information to Third Parties.
• Any breach of this Agreement or applicable laws by You or a Third Party using Your account.

You must cooperate fully and not settle claims without Our consent.

13. GEOGRAPHICAL EXTENT

Services are available only in the UAE. Accessing the Website from prohibited countries is at Your own risk.

14. DISCLAIMER OF WARRANTIES AND LIABILITIES

Services are provided “as is” without warranties. You use the Website at Your own risk. We do not guarantee uninterrupted, error-free, or virus-free operation. Third-party services or links are provided “as is,” and We disclaim liability for their content or any damages arising from their use.

15. NOTICES

Disputes or grievances must be communicated in writing to Our registered office or emailed to [email protected].

16. DISPUTE RESOLUTION

Disputes will be resolved through a two-step process:

1. Mediation: A neutral mediator mutually agreed upon by both parties.
2. Arbitration: If mediation fails, binding arbitration with three arbitrators (one appointed by each party, and a third jointly nominated). Proceedings will be in English, in the UAE, governed by UAE law.

17. FORCE MAJEURE

Neither party is liable for failure to perform due to circumstances beyond reasonable control, provided reasonable efforts to mitigate are taken.

18. PRIVACY

Our Privacy Policy governs personal information. By using the Website, You consent to data collection, processing, and potential transfer to servers outside the UAE.

19. MISCELLANEOUS PROVISIONS

• Entire Agreement: This Agreement supersedes all prior communications.
• Waiver: Failure to enforce a provision does not waive future enforcement.
• Severability: Invalid provisions do not affect the validity of remaining terms.
• Liability: We are not liable for User Content or losses resulting from its use.

20. IMPORTANT TERMS

• Our country of domicile is the UAE.
• We accept Visa and MasterCard in AED.
• We do not trade with OFAC-sanctioned countries.
• Users must retain transaction records and Company policies.

CONTACT US